April 29th, 2007
Politeness and good service
As far as service goes, we have come across some really good service and some really bad. Most is just average.
Japan is well known for it’s polite people and excellent service.
I have only lived in Tokyo, so can’t possibly speak for all of Japan, but haven’t really been overwhelmed by any real differences from Melbourne so far. I am guessing that being a big city, the famous politeness and courtesy often makes way for time saving and being in a rush.
The bowing is one very noticibale difference, and I think a nice gesture. Although, it does seem to take an awfully long time for people to say goodbye at the local railway station, with all the bowing and fare-welling that goes on. It looks a little like a bowing version of “No, YOU hang up first!”.
As usual, if there is something that sparks my interest, I will sneak it into a lesson somewhere to hear the student’s views. When we talk about what is considered polite or impolite in class, there are only two significant differences we can come up with. The first is that it is impolite to wear shoes into a Japanese household, but not so much in Australia, and it is impolite to slurp your soup in Australia, but no so in Japan.
I pointed out that it is considered pretty inconsiderate to use a phone on the train or tram in Australia but people continue to do so anyway, and I had been glad to find that using a mobile to make calls is prohibited on Tokyo trains. The students then drew attention to the fact that the only reason that most people obey the rules is that they are all busy emailing instead…
I saw a video of a Melbourne City Loop station at peak hour the other day which was taken to highlight the fact that the overcrowded trains are stopped at each station for up to four minutes so that everyone can get on and off. There are a bloody lot more people getting on and off each train in Tokyo and they do it a lot faster. If any train was stopped at a Tokyo station for four minutes, it would have another five trains run up the back of it before the time was up.
It looked from the video like the reason that everyone is taking so long to get on and off the trains in Melbourne is that they are all too polite to push. They are all waiting until each person before them has shuffled into an appropriate space, then they will shuffle in behind. Then everyone will shuffle about a bit more to see if any more can be squeezed in.
On the trains I have taken here, it is perfectly accepted to just barge on in whether there is space or not, pushing everyone out of the way as you go. I have been pushed and shoved plenty of times just for walking onto the carriage instead of running. It is also comon to find everyone trying to get out of the door at exactly the same time, rather than standing back for a second to let a few others through.
I know that the system would probably all fall apart if everyone didn’t run and push and shove, but does that make it polite?
The service in Starbucks on Hachiko intersection is excellent, and is helped along by the fact that there is a staff member assigned to every square foot or so of the store. The service in our local video store is each and every time friendly and polite, even though we always forget our card and tend to return empty DVD cases from time to time. We are always treated very well in Wolfgang Puck in Harajuku, despite the fact Patrick always orders a Coke after it has been carefully explained to him that they only have Pepsi. Finally, we are warmly welcomed into our Grandpa Restaurant down the street, even though we always go there not long before closing and probably delay their going home each time.
Patrick, as always, has also made friends in every sports store in the city.
One service which does stand out as a big improvement on my experiences in Melbourne, is the postal service. The postmen here always go the extra mile, and each time a parcel arrives, even though we have a secure parcel box they could use to drop off the delivery, they will ring the bell and bring the box up to the apartment. They are always very friendly and accepting of the fact that we can’t understand a word they are saying.







